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SHIPPING METHODS

We make delivery easy and seamless. We stock over 30,000 products and ship 97% of our orders for these items within 24 hours.

Items that must ship by truck because of their size or weight are noted with the Truck Ship icon For these deliveries freight will be quoted. We recommend getting a quote for these items. To get a freight quote please add a comment requesting this on your order or call us at 1-888-835-7929 or email at customerservice@hubert.ca. On weekdays you will receive your quotation in 24 hours or less.


INSIDE DELIVERY

Carriers do not ordinarily provide inside delivery, therefore, you will need to unload your shipment from the carrier's tailgate. If you need inside delivery, or have other special delivery needs, please discuss them with your Account Service Representative when you place your order.

DELAYED SHIPPING PROGRAM

Do you know what you want to order, but aren't sure how you'll store it until you need it? Hubert can help! Take advantage of our Delayed Shipping Program. It's easy:

  • You order everything you need at one time
  • You decide when you want to receive your order
  • We store everything you've ordered until you need it
  • You will not be billed until your order ships

DAMAGED SHIPMENT

Hubert is committed to making sure your order arrives in perfect condition. Orders are inspected when they are packed to ensure that they are in good condition when they leave our Distribution Center. However, accidents occasionally occur during shipping. If you see any damage when your order arrives, follow these steps:

Do not accept the shipment until the delivery person notes the damage on the freight bill. DO NOT UNPACK the shipment. Immediately call Hubert at 1.888.835.7929 to help proceed with correcting the shipment.

If you do not notice damage until after you have unpacked your order, save all boxes and packing material and call Hubert immediately to arrange accordingly. While we cannot accept any responsibility for damages that occur during shipping, we do want to see any damaged shipment issues resolved to your satisfaction. Please contact our Account Service Department at 1.888.835.7929 to help correct the shipment.

CALL 1-888-835-7929. DAMAGE MUST BE REPORTED WITHIN 15 DAYS OF RECEIPT TO BE VALID.

RETURN POLICY PROCEDURE

If you need to return an item, we ask that you call our Customer Service Department TOLL FREE 1-888-835-7929 for a Return Authorization Number. This number will help to speed up the return process and ensure your account is credited properly. We also ask that you complete the return information section on the back of your packing list and return it with your shipment. All returns may be subject to a restocking fee. Sorry, we cannot accept returns of special orders, custom merchandise or assembled merchandise.

Our return address is:

Hubert Company
C/O Canadaplus.com
6220 Westar Drive
LaSalle, ON
N9J 0B5

SHIPPING FAQS

What about shipping and handling charges?

Shipping and handling costs for small package ground orders are determined by the total cost of the order before tax and discounts are applied.

EXCEPTIONS
These shipping costs do not include equipment or other items fulfilled via Air or less than truckload (LTL) shipments. Orders placed for destinations in Nunavut, Yukon and Northwest Territories will be charged a variable shipping rate based on package size and dimension.

Contracts for national business accounts may have negotiated shipping costs that vary from the standard S&H fees. Please contact your representative for more information.

Fees for additional services such as inside delivery, lift-gate delivery or express delivery may apply and will be assessed prior to shipment.


How long will it take me to receive my order?

In stock items should arrive within:
Ontario/Quebec: 2-5 business days
Maritimes: 4-5 business days
Prairies: 3-6 business days
Alberta: 3-6 business days
British Columbia: 3-6 business days
North West Territories: 7-12 business days.

If all your items are in stock they will ship out within 24 hours. Direct Ship (Shipping from another warehouse) could take approximate 2-4 weeks to receive. These items state the longer lead times.

If you are unsure when placing your orders please connect with our customer service team at 1-888-835-7929 or customerservice@hubert.ca and someone will be happy to assist with your request.


What is the Dated Order Program?

Do you know what you want to order but are not sure how you will store it until you need it?

Take advantage of our Dated Order program to:
Order everything you need
Specify on the order the date you want to receive the merchandise
Have Hubert store your items until you need them
Delay billing until your order ships
Dated Order Program fields are available at check out.

RETURNS FAQS

How do I return product?

If you are not completely satisfied with an item you have ordered, we will issue a credit, full refund, or equal exchange. Call our customer service department at 1-888-835-7929 to receive a Return Authorization Number. This number will help speed the return process and make sure your account is properly credited. We also ask that you complete the return information section on the back of your packing list and return it with your shipment.


Ship returns to:

Hubert Company C/O Farrow Logistics 6220 Westar Drive LaSalle, ON N9J 0B5

Some returns may be subject to a restocking fee. We cannot accept returns of special order or custom merchandise.

Does Hubert have a guarantee?

Hubert guarantees your satisfaction 100% of the time!

If any product does not perform as warranted, Hubert will:
Accept a return and refund the purchase price, or repair the product at no cost to the customer. Manufacturer warranties are the sole responsibility of the manufacturer. There are no warranties that extend beyond the purchase agreement or the written terms at the time of sale.

Hubert may elect to repair or replace any products not under warranty without waiving any rights. Hubert disclaims any warranties, expressed or implied, including the warranty of merchantability and the warranty of fitness for a particular purpose. Liability for consequential damages arising from the negligence or other causes related to the design and use of the products is hereby excluded.


What do I do if my order arrives damaged?

Hubert is committed to making sure your order arrives in perfect condition. Orders are inspected when they are packed to ensure that they are in good condition when they leave our Distribution Center. However, accidents occasionally occur during shipping. If you see any damage when your order arrives, follow these steps:

Do not accept the shipment until the delivery person notes the damage on the freight bill. DO NOT UNPACK the shipment.

Immediately call Hubert at 1-888-835-7929 to help proceed with correcting the shipment.

If you do not notice damage until after you have unpacked your order, save all boxes and packing material and call Hubert immediately to arrange accordingly. While we cannot accept any responsibility for damages that occur during shipping, we do want to see any damaged shipment issues resolved to your satisfaction. Please contact our Account Service Department at 1-888-835-7929 to help correct the shipment.

CALL 1-888-835-7929. DAMAGE MUST BE REPORTED WITHIN 15 DAYS OF RECEIPT TO BE VALID.

We Are Here To Help You

If you have any questions, please use any one of the ways below to get in touch with us. Thank You

Chat with us
Mon – Fri 8am – 5pm ET
Email Us
Your Questions or Comments.
Toll Free 1.888.835.7929
Mon – Fri 7am – 8pm ET